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Managerial problems are common in any organization having different hierarchies as well as leading heads. It is not only a matter of communication gap, but there are some other gaps that miscommunication and managerial issues are faced among different heads. The respective case has reflected a miscommunication among finance and marketing manager. City Fertility Center is operating in a highly competitive market of Australia as there are countless firms operating in the same base. Therefore, there is a possibility that based on outcomes or operations, managerial heads may engage among conflicts. The problem statement of the study has reflected the same issue while the finance manager is making doubts about the operations of the marketing manager. However, it is not enough to determine operational gaps based on outcomes or fewer interactions of patients. It is also possible that the City Fertility Center is not making enough support or not following efficient strategies to attract a la